AB automotive operates on an idea that a direct contact between customer and technician working on customer's vehicle works better for both parties. For this reason, I do not employ a receptionist, secretary or a service advisor in my business and prefer to communicate with every customer myself. In order to communicate with as many customers as possible and still have time to do actual work of an automotive technician, I have to implement certain contact practices. I would appreciate if you consider following these practices when contacting me. Thank you!
TEXT or CALL:
- +1 780 380-3206
Provide the details
Unless your vehicle had visited my shop before please text me the VIN and mileage of it right away (you can take a picture and send it to me). Briefly describe what is the concern that you need to get addressed on the vehicle in question, even if you know for sure what part needs to be replaced. I understand that you might be shopping around for the lowest price and this is perfectly fine with me, I am confident I can provide not just a vague
"excellent value" but actually the low price for a high-quality work and parts. Nevertheless providing a repair estimate might require having the vehicle inspected and problem correctly identified and diagnosed first. If you unable to provide the details or unsure about them being correct, then the best way is to arrange an appointment for a quick inspection before proceeding with ordering parts and repairs or further diagnostics.